Can you access my computer at any time?
We at IT Media Consultants value your privacy. Unless requested by you, we do not access ANY computer without the consent of either you or your employees. As an extra security measure, we also allow you to disable remote access to your computer via the Go To Assist agent.
How will I be billed?
We offer monthly billing. We provide invoices and payment reminders via email. Checks can be mailed to the ITMC home office address. We also offer credit card and ACH payments through the invoice received.
How do I know what plan is right for me?
We at IT Media Consultants are committed to making sure the plan you choose will provide the most results for the most effective cost. Please contact us at 786-543-5916 so we can visit your office for a free consultation to assess your office needs.
How can you remotely access the PC's for support?
We use an agent called Go To Assist which is an application that we install on your computers in order to perform the various services offered to you.